Needless to say, here we are, still no SMS received, another 5 phone calls later, only to NOW be told that the service is NOT yet active. Finally, I was told activation was done and she would receive an SMS with her login details within 2-4 hours! Last night, finally, I got through to Activations and sat with them telling them which lights on the fibre router was flashing, were on or off and so forth. If I say I had made over 10 calls to MWEB this week, that would not be an exaggeration. The left hand doesn’t seem to know what the right is doing… Naturally, MWEB gave me the run around, by telling me only the account holder could make arrangements and others telling me it was fine that I was calling! And so forth. Because she had used all her airtime calling MWEB all week, I jumped in again to try and help her, calling on her behalf. Then the whole thing needed activation of course, and this is where things got really ugly. Already, the picture forming about MWeb was not rosy… She then found out that she required a router and after a long and arduous mission to finally get the message through to Mweb, the router was finally delivered only on Thursday, 6 October 2022, therefore another 4 days later after fibre was installed. On Monday, 3 October 2022 her fibre was installed by Metro Fibre, with no problem, and she was told (by them)that she had to inform Mweb once they were done, which she duly did, although not easily, since she dialled both Tech support and Sales, only to hear ‘the number does not exist’! I had to make calls on her behalf and she also asked others to assist her herewith. The dismal state of affairs in South Africa is directly reflected through your non-existent service levels, Mweb. At first, probably because it was a new sale, everyone was very keen to assist her, to sign her up, but thereafter, everything typically went to pot. And so finally, she decided to get fibre for her home, so unfortunately she contacted Mweb. My elderly Mom, 79, has recently moved into a new home in Mountain view, Pretoria, where cell phone signal isn't very strong. Thank you for listening.Good day Mweb, I write this letter out of utter frustration and the utmost anger and frankly, shock at the non-existing levels of service received from literally every single person I have spoken to at MWEB this whole week!.Quotation is from the site where the information was published.Bulk was already migrated but some business users still on the old system.2390 users of digital subscriber line were affected MWEB uses this system to manage accounts not yet migrated to MWEB network Legacy system, not so security options.Automatic e-mail cleaning from recognized malware sources protection against junkmail and viruses.(Wired and wireless Internet connectivity, hosting services, applications, VoIP).Cater for specific connectivity requirements.O Investigation together with Internet Solutions O Added security measure reset the passwords O Internet Solutions network own IPC network O Disclosed and responded the same day (quickly!!) Switching ISP (in case you have any option) :D” “Dear sirs if you see your own name on the list maybe it's time for O Inconvenience: have to change password or O Additional compromising of related accounts O Threat to customer retention and reputation O Determine reason for breach = interruption of business processes Solutions’ self-service management system OHackers gained access to Web based Internet O Blocking network ports commonly used by O Divisions: MWEB Connect and MWEB Business O South Africa’s 2nd largest Internet Service Provider What should MWEB do in the future to avoid similar incidents? Response to the security breach to be acceptable?Ĥ. If you were an MWEB customer, would you consider MWEB's What is the possible business impact of this security breachģ. What technology issues led to the security breach at MWEB?Ģ.
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